Refund policy

Iron Revenant Return Policy

At Iron Revenant, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help with a streamlined return process.

Return Eligibility:

  • You have 30 days from the date of receiving your item to request a return.

  • Items must be in new, unworn, and unused condition, with original tags and packaging intact.

  • A receipt or proof of purchase is required for all returns.

  • Customers are responsible for return shipping and handling costs.

How to Initiate a Return:

  1. Contact us at support@ironrevenant.com to request a return.

  2. Once your return is approved, we will provide you with a return shipping label and instructions.

  3. Ship the item back to the address provided. Please do not send returns without first contacting us.

Return Address:

1931 Hallwood Dr, Las Vegas, NV 89119

Damages and Defective Items:

  • Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@ironrevenant.com.

  • We will work quickly to resolve the issue and ensure your satisfaction.

Non-Returnable Items:

  • We do not accept returns on:

    • Perishable goods (food, flowers, plants)

    • Custom products (special orders, personalized items)

    • Personal care products (beauty products)

    • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards are non-returnable.

Exchanges:

  • For the fastest service, please return the unwanted item and make a new purchase for the desired item.

  • Exchanges are processed as new orders once the return is completed.

European Union 14-Day Cooling-Off Period:

  • If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason.

  • Items must be in new, unused condition, with tags and original packaging.

  • A receipt or proof of purchase is required.

Refunds:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to your original payment method within 10 business days.

  • Please allow additional time for your bank or credit card company to process the refund.

  • If more than 15 business days have passed since your return was approved, please contact us at support@ironrevenant.com.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at support@ironrevenant.com.